International Journal of Innovative Research in Computer and Communication Engineering
ISSN Approved Journal | Impact factor: 8.771 | ESTD: 2013 | Follows UGC CARE Journal Norms and Guidelines
| Monthly, Peer-Reviewed, Refereed, Scholarly, Multidisciplinary and Open Access Journal | High Impact Factor 8.771 (Calculated by Google Scholar and Semantic Scholar | AI-Powered Research Tool | Indexing in all Major Database & Metadata, Citation Generator | Digital Object Identifier (DOI) |
| TITLE | Smart Citizen Complaint and Resolution Platform using AI |
|---|---|
| ABSTRACT | In the rapidly evolving concept of smart cities, efficient communication between citizens and government authorities plays a critical role in maintaining urban infrastructure. Traditional complaint management systems are often inefficient, time-consuming, and lack transparency. This paper proposes a Smart Citizen Complaint & Resolution Platform using Artificial Intelligence (AI) to automate and enhance the complaint handling process. The system allows citizens to submit complaints through a user-friendly web interface developed using React. The backend system processes the complaint using Natural Language Processing (NLP) techniques to classify it into predefined categories such as sanitation, water supply, electricity, and road maintenance. Based on classification, the system assigns priority and forwards the complaint to the appropriate authority. The proposed system improves response time, reduces manual effort, enhances transparency, and ensures better citizen engagement. |
| AUTHOR | PROF.S.N.SHAH, GADE ATHARV, BHOSLE SHIVRAJ, SANAS AKASH, PHADTARE SHIVENDRA Prof., Department of Computer, SSPM’s Sharadchandra Pawar College of Engineering & Technology, SomeshwarNagar, Baramati, Savitribai Phule Pune University Pune, India BE Student, Department of Computer Engineering, SSPM’s Sharadchandra Pawar College of Engineering & Technology, SomeshwarNagar, Baramati, Savitribai Phule Pune University Pune, India |
| VOLUME | 183 |
| DOI | DOI: 10.15680/IJIRCCE.2026.1404059 |
| pdf/59_Smart Citizen Complaint and Resolution Platform using AI.pdf | |
| KEYWORDS | |
| References | [1] P. Gupta, A. Patel, and S. Mehta, “AI-Based Solution to Enable Ease of Grievance Lodging and Tracking for Citizens Across Multiple Departments,” Proceedings of ICAAII 2025, Atlantis Press, 2025. [2] S. Nimase, R. Shinde, and P. Chavan, “Public Complaint Sorting for Smart City Using Image Processing,” International Journal of Advanced Research in Computer and Communication Engineering (IJAR CCE), Vol. 10, Issue 5, 2021.Md. A. Rahaman and H. Mahmud, “Automated Evaluation of Handwritten Answer Script Using Deep Learning Approach,” Int. J. Computer Sci. Inf. Security (IJCSIS), vol. 20, no. 4, pp. 45–52, 2022. [3] AI-driven Complaint Management System SSRN Technical Report SSRN,2022 [4] Prasad Patil, “Civic Complaint Application under Smart City Project,” Semantic Scholar, 2021. [5] F. Shama and K. Sheikh, “A Complaint Distributive Mobile Application for Smart City Corporation Using Deep Learning,” Journal of Emerging Technologies and Innovative Research (JETIR), 2024 [6] Pattamaporn Kormpho, W. Sittichai, and T. Sarunya, “Smart Com plaint Management System,” International Conference on Computer Science and Information Technology, 2018 [7] .K. Karren, L. Hoffmann, and D. Becker, “Improving Conversational User Interfaces for Citizen Complaint Management,” DFKI Technical Report, 2024. |
